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FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

*NOTE: Please keep in mind that shipping times are being impacted by the Coronavirus pandemic and may take a little longer than expected. Your patience and undertanding is appreciated.

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for other types of shipping, international shipping and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Standard shipping is FREE to mainland US, Canada, and UK.  For other countries, contact me for a quote. Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping times for these items will be based on your location in relation to the art.  I maintain studios in Hadleigh, Essex, UK and in Jamaica, so shipping times will vary depending on where you are located in relation to the original art you have chosen.


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact susan.clare@susanclare.art with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact susan.clare@susaneclare.art as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email susan.clare@susanclare.art

WHO TO CONTACT?  

You can reach out at any time by email at susan.clare@susanclare.art

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my FREE Studio Friends Newsletter ! You can follow me on social media pages as I'm constantly posting about new work! Look out for IG and FB Lives, to get to see behind the scenes in my studio! Follow my YouTube and Vimeo accounts to see me paint! You can find me on Patreon, too, which is a membership site.  Take a look and follow me for free articles, videos and more, plus the option to join, for lots more membership benefits. If you are an interior designer or a professional with a lot of wall space to fill, connect with me on Linked In to see how I've created bespoke pieces to match a particular colour shceme. Let's stay in touch!

Instagram: @susan.clare

Facebook: Susan Clare Watercolours, Facebook: Susan Clare Portraits

Twitter: @susaneclare

You Tube: Susan Clare    Vimeo: Susan Clare

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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